If you are in a region which requires identity verification, please refer to your account profile by clicking the burger menu in the top left hand corner of the screen when you are logged in, and then select Verification to check your status.
We partner with a 3rd party verification source, who will attempt to verify your identity based on the information you provide during sign up. If your identity cannot be verified at this stage, we will request further information to establish verification.
If your account status is unverified, you can enter your drivers licence details within the account profile verification section (Australian users) or an Identification No (US and Canadian users), for further checks.
If successful your account status will change from ‘unverified’ to ‘verified’.
If this is still unsuccessful, a member of our customer support team will contact you and assist in further requirements to verify your identity.