For the majority of people, gaming is an enjoyable leisure and entertainment activity. But for some, gaming can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gaming and minimising harm to players who may be vulnerable to problem gaming. Our gaming operations are governed by this policy.
2. What is Responsible Gaming?
“Responsible Gaming" is a broad concept and involves the conduct of gaming in a manner whereby the potential for harm associated with gaming is minimised.
The aim is to enable people to make informed decisions about their participation in gaming and, if harm has occurred, to provide access to gaming help services.
3. What is Problem Gaming?
Problem gaming occurs where a vulnerable player lacks control over their gaming, particularly the scope and frequency of gaming, the amount of money entered, and the amount of time devoted to gaming. The negative consequences of problem gaming may include:
- the gamer suffering excessive financial losses relative to the gamer’s means;
adverse personal effects on the gamer and/or their family;
adverse effects on employment and work performance; and
other costs which are borne by the community.
4. Self Assessment
Where difficulties may arise from gaming it is important that you address these difficulties as early as possible so that you can implement preventive measures and seek further help if needed. The list below is common signs that indicated you may be experiencing problems with your gaming:
- Do you play contests alone for long periods of time?
- Have others ever criticised your gaming?
- Do you enter contests with money that is not yours or not supposed to be for gaming?
- Do you enter contests to escape from a boring or unhappy life?
- Do arguments, frustrations or disappointments make you want to play?
- Do you stay away from work, college or school to play?
- Do you play when you should be doing something else?
- Have you lied, stolen or borrowed in order to maintain a gaming habit?
- Have relationships broken down with family, friends or partners due to your gaming?
- If you run out of money when gaming, do you feel lost and in despair and feel the need to play again as soon as possible? or
- Do you feel depressed or even suicidal because of your gaming?
The more questions that you answer ‘yes’ to, the more likely is it that you are having difficulties with your gaming.
To speak to with someone who can give advice and support, please contact one of the organisations listed below.
5. Where to get help
For Australian residents you can call the Gaming Helpline on 1800 858 858.
For U.S. residents, if you have questions or concerns about your own gaming behaviour or about that of a friend or family member, a good place to start is the NCRG.
You can also contact a 24 Hour Confidential National Helpline Number: 1-800-522-4700 or New York Specific Number: 877-846-7369 for additional assistance provided by the NCPG.
Alternatively contact the Customer Support Team via firstname.lastname@example.org for further information and gaming support within your area.
6. Responsible Gaming Policy
We are committed to helping problem gamers identify their problem and seek assistance. Some of the ways in which we do this in operating our Service are:
- provide a Self-Exclusion option (temporary or permanent) to assist you to stop playing if you, or a close friend or family member, feel that you have developed a gaming problem.
- make every reasonable effort to prevent Self-Excluded customers from returning and using our Service;
- provide Responsible Gaming information to our players, which is available on our website and referring players who are at risk to those resources;
- train our staff about Responsible Gaming best practice at induction and have regular refresher courses; and
- exclude persons under the age of 18 from accessing the Service.
Our Service is intended to appeal to and to only be used by persons who are at least 18 years old. As a responsible operator we are committed to actively taking steps, through our verification process, to discourage and exclude minors (under 18 years of age) from using our Service.
If children have access to a Smart Phone you use to access the Service, we encourage you to download and install child protection / filtering services. Potential options include:
If you feel that you are losing control of your play and would like help in restricting your access to our Service, we offer you the option to Self-Exclude yourself from our platform. Self-exclusion can be temporary or permanent, during which time your Account will be closed and your funds, if any, remitted.
If you would like to self-exclude yourself, please contact the Customer Support Team at email@example.com who will assist you to complete and return our Self-Exclusion Notice. While you are Self-Excluded you must not apply for an Account or engage in any Contests through the Service using your Account or otherwise.
You may apply for your Self-Exclusion to be revoked with the Authority’s permission. Please contact our Customer Support Team at firstname.lastname@example.org for further details.
*Please note: We may close your account permanently rather than self-exclude you
9. Self limits
As part of our responsibility towards responsible gaming, if you would like to adjust the limits on your Account in relation to daily deposit and Entry Fee amounts we can implement them.
Please contact our Customer Support Team at email@example.com for further details on how you may adjust self-limits to your Account.